iRolePlay and ChatGPT Collaborate to Offer Dual AI Voice Conversations for Streamlined Sales and Increased Results
2023.04.20Interactive Solutions Co., Ltd. (Headquarters: Chiyoda-ku, Tokyo, Representative Director: Kiyoshi Sekine) today announced Integration of ChatGPT and iRolePlay, a speech dialog application for salespeople.
Our service is the first dialogue-based training service using Japanese language speech.
Japanese speech recognition requires more advanced technology than English because Japanese has many types of characters (hiragana, katakana, kanji, etc.), as well as complex grammar, numerous homophones, and various ways of expression.
To address these challenges, we have combined our own advanced natural language processing technology and speech recognition technology based on numerous patents, to achieve a dialogue system that is close to actual conversation.
From May 10th, we will launch a conversational AI program using "Dual AI" that utilizes large language models (LLMs) such as ChatGPT.
That will support salespeople to build customer relationships speedily from ice-breaking at the start of business negotiations, which has been difficult to achieve until now, and accelerate the process until closing.
This system has been designed with high security level, enabling it to be introduced without concern for security.
Furthermore, adoption by a major pharmaceutical company has already been decided.
This system combines two AIs
- A proprietary AI that can learn sales pitches, including confidential information, using a neural engine.
- ChatGPT, which excels in realistic communication and enables independent training from the beginning to the end of negotiations.
The benefits for customers
- Reduction of workload for educators who previously provided individual support and role-playing.
- Enabling salespeople to train autonomously anytime and anywhere.
- Standardization of evaluation achieved through objective AI evaluation.
Experience with this system
- Salespeople speak into the microphone of an iPhone or iPad, and the AI responds immediately.
- The role-playing of negotiations begins with small talk, and then in-depth questioning and one-on-one question and answer sessions are performed.
- When the AI customer responds with "I see" or "I understand" at the end, it is considered a success. However, if the AI customer responds with "I'm busy," the game is over.
Addressing ChatGPT Concerns for Business Settings with Proprietary AI and Natural Language Capabilities
One of the characteristics of ChatGPT is that its language usage feels natural, just like talking to a human being.
However, it is also known that the information it returns is not necessarily accurate.
There are also concerns about security, as the conversation contents may be used as training data for ChatGPT.
Therefore, it is still debatable how much it can be used in business settings.
To address those concerns, we’ve developed "Dual AI" system where ChatGPT is used for ice-breaking purposes, and the latest sales information is transferred to a proprietary AI in the same system.
Contact information：
Interactive Solutions Inc.
Sales & Marketing Department
E-mail:info@interactive-solutions.co.jp
https://www.interactive-solutions.co.jp/